Returns and Exchanges
Returns & Exchanges
We hope you and your Behold Baby Wrap are a match made in heaven, but in the event it's not, we want to make returns simple for you. We allow returns or exchanges that meet the criteria below.
Item must have all tags attached.
Item must be in NEW condition with no signs of wear. (we understand you will want to try on your wrap with your baby in it, but items must not be washed, stained, have pet hair or strong odors such as perfumes, smoke, etc.) We reserve the right to refuse returns on items that do not meet these requirements. We will not incur any shipping cost to send item back to you in these circumstances.
Return Request must be made within 14 business days of receiving the item.
Item must be mailed back to us and in our possession within 21 business days of receiving of item.
Items will be refunded back to the original form of payment (minus shipping charges as shipping charges are non refundable) as long as it is received within 21 business days of original delivery and meets all above requirements. If you are past the timeline window, we can discuss a store credit on case by case basis. Please note we do NOT cover shipping costs when you make a return or exchange unless the product is damaged or flawed upon receiving or meets another special circumstance.
Damages or Flaws
We check carefully for any flaws or damages before sending out your wrap. But if we happened to have missed something, Please email us immediately so we can process a replacement to be sent to you. firstname.lastname@example.org